FAQs

General Information

  • Why doesn’t Energy Partner Network list my phone number? What if consumers find me and want to contact me?

    To reduce spam and unwanted phone calls, we do not reveal phone numbers in the directory. Contacts at organizations change often, so we do not want your potential partners and new contacts to go on a wild goose chase trying to find the right person. Anyone who wants to contact you can use the contact form on your profile. Our members are prescreened with questions and expect to get messages on the platform. You can easily communicate through the platform until a live connection is made.

    We encourage members to add energypartnernetwork emails to their safe list so they do not end up in spam and to update their backend contact information frequently so requests go to the right people.

  • What should I do to prepare to build my ecosystem?

    As you build new connections, it is important that you know what you would like to gain and what you can offer. Some members are looking for a cost-effective consolidation of services like digital advertising, online trade show exposure and jobs and RFPs all in one place, while others are primarily focused on branding and networking.

  • What if my business category does not appear?

    You can suggest a new category by clicking the link in the footer below called Suggest a Category. We will review the category suggestion. If it is relevant, it will be added. We will grow and change with the market as needed and we appreciate your input.

  • What if I’m not interested in partnerships, but still want visibility on the Energy Partner Network platform?

    You can shut off the “Open for Partnerships” toggle in your account dashboard. Once you do that, your listing will still appear, which allows you to build your brand and visibility online, however you will not appear as interested in partnerships.

  • What if I do not want someone to contact me?

    Your profile will include a contact form, but your email address will never be displayed publicly. If you receive an email from someone you don’t wish to communicate with further, you can simply block that company. You also can disable the contact us form on your profile completely.

  • I’ve tried to get partnerships up and running in the past without success. How can Energy Partner Network help make it happen this time around?

    The game changer with Energy Partner Network is that members here are willing to make an investment in exposure and access to other members like you. This level of commitment ensures at the very least that you’re pitching ideas to companies with mutual interests. When you get or receive unsolicited partnership requests, often they are misaligned or untimely. The Energy Partner Network platform helps take the guesswork out of partnering up and provides tools to get you to the next critical steps (a meeting or conversation).

  • I have a page on my website for partnerships and I rarely get any requests. Why will this be different?

    Energy Partner Network strives to take the guesswork out of the equation for you. Companies can flag their profile as “Open for Partnerships” and further specify what types of partnerships they’re interested in. Your website might not index well in online searches or other companies might not know you exist. So it could be that your website is hard to find, and potential partners are not online looking for you. There are thousands of clean energy companies in the world, so partnerships are difficult to make without a platform designed to facilitate connections.

  • How is Energy Partner Network different than other sites designed to link people together?

    We are focused solely on clean energy and have taken pride in assembling companies and related service providers that can help the industry move forward with greater efficiency. We are not designed like a social media site with a “wall” of comments. We are focused on providing a toolset to connect the industry and fill gaps in businesses with necessary resources. We are also not focused on partners meeting in person. We have created a platform where learning, connecting, and conversing can occur conveniently in one place online.

  • How is Energy Partner Network different than other directory websites?

    Energy Partner Network is much more than a directory website. We are the premier branding and communication platform for the entire energy ecosystem. There are several traditional directories available online; however, they are generally location driven. B2C (business to consumer) directories focus on location and reviews. The digital ecosystem is not limited by geography and we do not allow reviews. Energy Partner Network is a social site for B2B (business to business) members. We exist to connect companies to one another so they can gain velocity in the journey toward carbon reduction. Several features of our site are trademarked, registered and/or patent pending.

  • How do I get the most out of my membership?

    STEP 1 – Accuracy. List your company in every category that represents your business’s products, services and capabilities. If you don’t appear in all of the relevant categories, you could miss out on relevant opportunities. Conversely, appearing in the wrong categories can misrepresent your business.

    STEP 2 – Responsiveness. As you build your ecosystem, remember that you only get one chance to make a first impression. If an introduction request is not of interest to you, be courteous and respond. If you’re not ready to make partnership connections yet, then respond “no” to the question about being open for partnerships.

    STEP 3 – Housekeeping. Put your best foot forward and ensure that your website and profile listing are up to date. If you’ve recently released a new product or service or have other exciting news, announce it. Regularly update your photos or videos, too.

Payments & Billing

User Guide

  • What if I do not want someone to contact me?

    Your profile will include a contact form, but your email address will never be displayed publicly. If you receive an  from someone you don’t wish to communicate with further, you can simply block that company. You also can disable the contact us form on your profile completely.

  • Using member chat

    Once you are signed into your account, a chat bar will be visible at the bottom corner of your screen on every page. You can use this feature for both private chats and group chats.

  • Uploading articles

    You can upload Spotlight On articles, as well as jobs and RFPs, using your Account Dashboard.

  • Uploading a banner ad (size specifications, etc.)

    The dimension for the banner ads is: 325px wide by 225px height. To purchase ad space please visit your Account Dashboard > Advertising.

  • Steps to set up your profile

    During the initial registration, you will provide your company name, address and primary category. Once the account is approved, you can use your Account Dashboard to add more categories, videos and photos simply by filling in the blanks. It’s that simple.

  • Steps to set up the Virtual Trade show booth

    Your membership level will determine the richness of your Virtual Tradeshow booth. To access this feature, you will need to login to your account, go to your Account Dashboard and click on the VTS button. This will provide you with the fields that match up to your membership level.

  • Someone sent me an inappropriate message. What should I do?

    Click on the Report a Problem button on the bottom of the page and include the user’s name, company name and a screen shot of the incident. We can remove a specific contact or business if it is deemed that they violated our terms of service. If something occurs that is illegal in any way, please contact your local police department to file a report. Law enforcement should advise you on those matters.

  • Schedule calendar invite is not working.

    Click on the Report a Problem button on the bottom of the page and submit. You will be contacted in 24-48 hours.

  • Reserving a banner ad

    To reserve a banner ad please visit your Account Dashboard > Advertising. You will have the ability to purchase ad space from this section.

  • Member chat is not working.

    Click on the Report a Problem button on the bottom of the page and submit. You will be contacted in 24-48 hours.

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